Effective date: 21 April 2026
This Privacy Policy governs the collection, storage, processing and protection of personal data of users of the website priveconcierge.travel.
1. Personal Data Operator
Private Concierge LLC
Tax ID: 01012202510451
Address: Apartment 12, Building 42, Microdistrict 8, Oktyabrsky District, Bishkek, Kyrgyz Republic
Email: general@priveconcierge.travel
Phone: +996 777 080 500
2. What data we collect
We may collect and process the following user data:
- full name
- phone number
- email address
- passport data when required for booking
- payment data processed through secure payment gateways
- IP address
- cookies
- order and request history
3. Why personal data is used
Personal data is used for the following purposes:
- processing bookings
- selling airline tickets
- hotel reservations
- providing concierge services
- arranging transfers
- customer support
- processing refunds and service changes
- compliance with the laws of the Kyrgyz Republic
4. Transfer of data to third parties
Within the scope of providing services, user data may be transferred to third parties where necessary to fulfill an order or where required by law.
In particular, data may be transferred to:
- airlines
- hotels
- payment systems and payment providers
- travel service providers
- government authorities in cases established by law
5. Protection of information
The Company takes necessary technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, blocking, copying and other unlawful actions.
6. User rights
The user has the right to:
- request changes to their data
- request deletion of their data
- withdraw consent to the processing of personal data
- request clarification on personal data processing matters
7. Cookies and technical data
The website may use cookies and other technical means of collecting information to ensure proper operation of the website, improve service quality, analyze traffic and improve usability.
Use of the website means the user agrees to the use of cookies unless otherwise specified in the user’s browser settings.
8. Data retention period
Personal data is stored for as long as necessary to achieve the purposes of processing, fulfill obligations to the client, comply with the laws of the Kyrgyz Republic and protect the legitimate interests of the Company.
9. Withdrawal of consent and requests
To clarify, amend, delete personal data or withdraw consent to its processing, the user may send a request to:
10. Changes to the policy
The Company may amend this Privacy Policy. The current version is published on priveconcierge.travel and takes effect from the moment of publication unless otherwise stated.